Refund Policy

Effective Date: 30.09.2024

The International Alliance of Compliance and Legal Advisors ("we," "us," or "our") strives to provide exceptional AI-driven legal services through our Hammurabi GPT platform. This Refund Policy outlines the terms and conditions under which refunds may be issued for subscriptions and services purchased from us. By using our services, you agree to this policy.

1. General Refund Principles

1.1. No Refunds After Trial Access: We offer a one-day trial period to evaluate Hammurabi GPT’s capabilities. If you have accessed this trial version, you are considered to have assessed our services before purchasing. Therefore, no refunds will be issued for paid services after utilizing the trial, as the service has already been evaluated.

1.2. Final Sale: All purchases of subscriptions and services are final. Due to the nature of our AI-based services, which are instantly accessible upon payment, we cannot offer refunds once access to the service has been granted.

1.3. Unused Services: No refunds or credits will be provided for any unused portion of your subscription period. If you choose to discontinue using the service before your subscription expires, you will not be entitled to any refund.

2. Eligibility for Refunds

2.1. Technical Issues: In cases where you experience significant technical issues that prevent you from accessing the Hammurabi GPT platform, you may be eligible for a refund, provided that:

• You have reported the issue to our technical support team within 48 hours of encountering it.

• We are unable to resolve the issue within a reasonable timeframe (up to 10 business days).

  2.2. Duplicate Charges: If you are charged multiple times for the same service due to a billing error, please contact us immediately. We will verify the transaction and issue a refund for any duplicate charges.

  2.3. Billing Discrepancies: If you believe you have been incorrectly billed, you must notify us within 30 days of the billing date. We will investigate the issue, and if an error is found, a refund will be issued for the incorrect amount.

3. Ineligible Refund Cases

3.1. Change of Mind: Refunds will not be provided if you change your mind about using our services or no longer require them after purchase.

3.2. Failure to Use: Refunds will not be issued for failure to use the service within the subscription period, regardless of the reason.

3.3. Violation of Terms and Conditions: If your access to Hammurabi GPT is terminated due to a breach of our Terms and Conditions, you will not be eligible for a refund.

3.4. Exceeding Usage Limits: If you exceed the allowed number of requests or usage limits outlined in your subscription plan, no refunds will be provided for any additional charges incurred or any restrictions applied.

4. Subscription Cancellation

4.1. Cancellation by User: You may cancel your subscription at any time; however, you will not be entitled to a refund for any remaining period. Access to the service will continue until the end of the paid subscription period.

4.2. Cancellation by Us: If we cancel your subscription due to non-compliance with our Terms and Conditions, no refund will be issued.

5. Refund Process

5.1. Request Submission: To request a refund, contact our Customer Support team via email at info@iacla.org with the subject line "Refund Request." Include your name, contact information, order number, and a detailed description of your issue.

5.2. Refund Evaluation: We will review your request and respond within 10 business days. If your request is approved, the refund will be processed using the original payment method.

5.3. Refund Timeframe: Please allow up to 14 business days for the refund to be processed and reflected in your account, depending on your bank or payment provider.

6. Payment Method Restrictions

6.1. Refunds to Original Payment Method: Refunds will only be issued to the original payment method used for the purchase. We are unable to process refunds to alternative payment methods.

6.2. Third-Party Payment Platforms: If you made your purchase through a third-party payment platform, their refund policies may apply in addition to ours. We recommend reviewing their policies for additional information.

7. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be revised accordingly. We encourage you to review this Refund Policy regularly to stay informed about our refund practices.

8. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Email: info@iacla.org
Phone: +44 7878 983827